LifeLabs

Canadian-owned company that has been serving the healthcare needs of Canadians for more than 50 years. Today, LifeLabs performs more than 100 million laboratory tests every year, helping healthcare providers diagnose, treat, monitor and prevent disease in patients.

Problem

The percentage of patients frustrated by waiting times
97%

Most people would agree that waiting for a medical appointment can be an anxious and frustrating experience. This was the challenge that LifeLabs was tacking for more than 75,000 Canadians who visit one of their patient services centers each day.

Solution and Results

Reduction of perceived waiting time with Digital Signage
33%

LifeLabs saw the opportunity of adding digital signage to their waiting rooms: it would improve their patient experience and make the overall waiting times feel shorter.

Cloud-based digital signage provider delivers better patient experience for medical labs

LifeLabs chose the L Squared Digital Signage solution because of its ability to create a seamless patient journey with its integrated smart queue management and easy to use content publishing system.
Once the solution was in place, the positive results exceeded expectations. Features, such as the ability to push out new service promotions, brought additional revenue to the organization across each of their lab locations. Not only did patients have much easier access to health care, physicians saw a drop in their missed appointment rates. Lastly, the administrative staff saved valuable time by being able to automate repetitive tasks.

Feature Benefits of the L Squared Digital Signage for Healthcare:

Appointment Schedule Integration
Smart Queue Management
Social Media and Patient Experience Feedback
Advanced Analytics Reporting Tools

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