LifeLabs
LifeLabs has been serving healthcare needs for more than 50 years. LifeLabs performs more than 112 million laboratory tests every year, helping healthcare providers diagnose, treat, monitor and prevent disease in patients. Made of four different divisions: LifeLabs, LifeLabs Genetics, Rocky Mountain Analytical and Excelleris, empowering a healthier patient population from standard lab testing, to genetic and naturopathic testing, to developing new technologies to connect patients to their health, patients are at the core of their business and the driving force behind their pursuit of excellence.
Problem
The percentage of patients frustrated by waiting times
Most people would agree that waiting for a medical appointment can be a frustrating experience. This was the challenge that LifeLabs identified when serving more than 100,000 patients who visit one of their healthcare services centers each day.
Solution and Results
reduction of perceived waiting time frustration using L Squared Hub ™ location based digital communication
LifeLabs saw the opportunity to add digital communication to their waiting rooms: it would improve their patient experience and make the overall waiting times feel shorter.
LifeLabs chose the L Squared solution because of its ability to create a seamless patient journey with its integrated smart queue management and easy to use content publishing system. Once the solution was in place, the positive results exceeded expectations. Features, such as the ability to push out new service promotions, brought additional revenue to the organization across each of their lab locations. Not only did patients have much easier access to health care, but physicians also saw a drop in their missed appointment rates. Lastly, the administrative staff saved valuable time by being able to automate repetitive tasks.
Appointment Schedule Integration
Smart Queue Management
Social Media and Patient Experience Feedback
Advanced Analytics Reporting Tools
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